The Playhouse Company

Important

No New Commissions Until
December 2021 Read More

01544 387 100

Important

No New Commissions Until December 2021 Read More

PLAYCHILDREN LIMITED

TERMS OF WEBSITE USE

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of www.theplayhousecompany.co.uk (our site). Please read these terms of use carefully before you start to use the site.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Cottage Playhouse 4ft x 3ft with enclosed decking

Who We Are

RKF Design Ltd  (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

RKF Design Ltd registered office is at Little Orchard Farm, Eardisland, Herefordshire. HR6 9AS and we are a company registered in England under company number 4387890.  We are registered on the Information Commissioner's Office Register registration number ZA170096, and act as the data controller and data processor. Our designated Data Protection Co-Ordinator for the organisation is Luke Frost, who can be contacted at dataprotection@rkfdesignltd.co.uk.

Information That We Collect

RKF Design Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you is: -

Name
Home Address
E-mail Address(s)
Telephone Number
Mobile Telephone Number
Computer IP Address
Order Details

We collect information in the following ways: -

Online Website Forms
Paper Based enquiry Forms
Face-to-Face
Telephone

How We Use Your Personal Data (Legal Basis for Processing)

RKF Design Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
 With your consent we will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 Your Rights

You have the right to access any personal information that RKF Design Ltd processes about you and to request information about: -

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we may use.

We do not use any automated decision making within the company.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. RKF Design Ltd uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Ellacotts

We use Ellacotts  to do our book keeping and tax returns and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.

Orphans Press Limited

We use Orphans Press Limited to host and manage our website and they act in the capacity of a processor on our behalf. The only information they have access to is name, address, telephone number, email address, order details, IP Address to diagnose issues should they occur.

Safeguarding Measures

RKF Design Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

Disc Encryption
Restricted Access to the computer system
IT Authentication
Perimeter and Local Firewall
Anti-Virus software
Anti-Malware Software
SSL Certificates on Website and web traffic
Permission based access to the computer system

 Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Playchildren Limited does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to RKF Design Ltd, however, as this information is required for us to provide you with our services and products, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’

Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing your name, address, telephone number, e-mail address and order details and have identified that our interests are you are entering into a contract with us upon placing an order us.

Furthermore, we need to keep your name, address, contact details and order details for legal and accounting purposes.

How Long We Keep Your Data

RKF Design Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. If an order if purchasd details of this will be kept for 3 years from date of delivery date, ensuring that we can uphold our obligations under the product guarantee, but provide on going customer service after this period on basic product information such as colour to allow for repainting.  If no order is placed then we keep your data for a period of 12 months from the date of the last communication.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

RKF Design Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

RKF Design Ltd
Luke Frost
Little Orchard Farm, Eardisland, Herefordshire. HR6 9AS
+44 (0)1544 387100
dataprotection@rkfdesignltd.co.uk

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
0303 123 1113 (Local Rate) or 01625 545 745 (National Rate)
enquiries@ico.org.uk

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

 Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy Notice

This privacy notice was last updated on 19 November 2020

 

 

 

 

 

 

Richard & Kay Frost

Important

We Are Unable To Accept New Commissions Presently

We are a small company, set up and run by Richard and Kay and supported by a skilled team of 4 who help build and deliver our projects.

Richard has recently had a health scare, and during the next few months of his recuperation we have decided, reluctantly, to limit the number of projects we take on and have decided to stop taking new commissions until December 2021.

Richard does all the design and manages the build and installation, and Kay is the voice you will speak to and help with advice and then making sure your project runs smoothly from inception to the children enjoying it in your garden. Over the past 30 years we have completed well over 1,000 projects, all to a greater or lesser extent custom designed. It is a great privilege to design and build playhouse and treehouses, and for us almost as much fun to design and build as the children have pleasure thereafter. We firmly believe that in order to design and build a great playhouse project you must love it just as much. We do love what we do and this makes it all the more difficult for us to pause enquiries, but health is paramount so makes this the only decision.

We assure all existing customers that your delivery obligations will be met in full and are always available for any queries about existing products.

If you would like to register an interest for a project in 2022, please just send us an email or give us a call and we will re-connect at the end of the year by which time Richard will be fully charged and ready to enjoy exciting new projects.

Thank you for your support