Our Guarantee to you
The Playhouse Company products are built to last.
We only use good quality materials and each stage of the design, build and finishing process is carried out by hand by skilled craftsmen in our Herefordshire workshops.
Being a wooden product in an English climate there will be a little maintenance needed to ensure that your product remains in tip top condition, but provided this is the case we would expect it to last for many years.
A Playhouse Company product has the following guarantees
The product is guaranteed against structual and design defects for 5 years - This does not cover acts of vandalism, misuse or exceptional natural events.
Walls and general construction
Timber that is tanolised is guaranteed against rot and insect attack for 10 years.
All other timber is guaranteed against rot and insect attack for 5 years.
As long as the maintenance instructions are adhered the product will last substantially longer.
Polycarbonate glazing sheet is guaranteed unbreakable for the life fo the product.
Maintenance that is required
Ensure that an air gap is maintained under the base and around all sides; check on an annual basis to ensure that there is not a build-up of debris.
If decking becomes slippery in the wet this is due to microscopic fungi on the surface, wash off with a diluted bleach solution
If small mould growths appear on the inside this is due to lack of air circulation, the solution is to wipe down with a diluted bleach solution as soon as visible.
Regularly check edges and corner to ensure that knocks to the structure have not caused a splinter hazard, if that has occurred sand down with sandpaper and retreat the sanded area.
The wood preservative paint will need recoating every so often, (the same type of time scale as your house) this does depend on the prevailing weather conditions but would typically be 2 - 4 years.
If you did experience any problems do please get in touch and we will always try and resolve any issues.